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Support — Cognitive Labs

Last updated: July 8, 2026

One inbox for every app we make. Pick your app below for app-specific FAQs, or just email us directly.

Questions, bug reports, or feedback about any Cognitive Labs app? Email support@exrector.com — we read every message and reply personally.

Apps

Simon's Bacteria THE M.O.W. ONAIR StandBy Signboard Bends & Ends

Simon's Bacteria

A turn-based strategy game about rotating stones to trigger chain-reaction captures, available on iOS, iPadOS, and macOS.

How do I change the AI difficulty?

Open the in-game menu and select a difficulty level before starting a new match.

Does Game Center work on both iOS and macOS?

Yes — leaderboards and achievements are fully cross-platform via Apple's Game Center. Signing in is optional; the game is fully playable offline.

What are the in-app Tips for?

Tips are optional, non-essential purchases that support ongoing development. They don't unlock any content — everything in the game is available for free.

I found a bug or the game crashed. What should I do?

Please email support@exrector.com with a description of what happened, your device model, and OS version. Screenshots or screen recordings help a lot.

How do I request a refund for a Tip purchase?

All purchases are processed by Apple. Refunds must be requested directly through Apple at reportaproblem.apple.com.

THE M.O.W.

A precision world clock styled after classic aircraft instrument dials, with 11 widget designs for iOS, iPadOS, and macOS.

How do I read multiple time zones at once?

Drag any hand on the dial — every other city's hand rotates together with it, while the hour track stays fixed. Tap the center of the dial to snap back to your current local time.

How do I change which cities appear on a widget?

Add or edit cities inside the app first — each widget instance reads its city list from there, so you can configure different widgets for different city sets.

What happens after the free trial ends?

The 7-day trial is a real, free ($0.00) purchase, not a hidden timer — it's tied to your Apple ID and survives reinstalls. After it ends, unlock full access with the one-time FullPay purchase. There's no subscription and no recurring charge.

I found a bug or the app crashed. What should I do?

Please email support@exrector.com with a description of what happened, your device model, and OS version. Screenshots or screen recordings help a lot.

How do I request a refund?

All purchases are processed by Apple. Refunds must be requested directly through Apple at reportaproblem.apple.com.

ONAIR StandBy Signboard

Dock your iPhone in StandBy and it becomes a full-screen, glowing neon "ON AIR" sign for streamers and creators — no extra hardware needed.

How do I turn on the sign?

Dock your iPhone (charging, landscape) to trigger StandBy, then select the ON AIR display from the app.

What happens after the free trial ends?

The 7-day trial is a real, free ($0.00) purchase, not a hidden timer — it's tied to your Apple ID and survives reinstalls. After it ends, unlock full access with the one-time Full Unlock purchase. There's no subscription and no recurring charge.

I found a bug or the app crashed. What should I do?

Please email support@exrector.com with a description of what happened, your device model, and OS version. Screenshots or screen recordings help a lot.

How do I request a refund?

All purchases are processed by Apple. Refunds must be requested directly through Apple at reportaproblem.apple.com.

Bends & Ends

A puzzle about a line with two live ends: every piece fuses onto one of them, and you have to land the head on one marker and the tail on the other, exactly.

Why can't I place this piece near my target?

Each piece carries the line a fixed distance — one, two, or three cells. A piece that reaches three cells simply cannot land on a marker two cells away; it would overshoot. Close to a target the game only deals pieces that can actually finish, so if nothing fits an end, that end is genuinely blocked.

The round ended and I still had moves. Why?

There are two ways to lose. Either the piece in your hand fits on neither open end, or your own line has walled off the last route to a marker — the game checks that after every move and tells you immediately, instead of letting you play into a dead end for another ten pieces.

Do I need Game Center to play?

No. Every statistic is kept on your device, and the game is fully playable signed out. If you sign in later, your totals are sent to Game Center then.

Why are the scores so small?

The game is endless, so the number worth watching is your career total rather than the payout for a single round. A win is worth tens of points, not hundreds.

I found a bug or the game crashed. What should I do?

Please email support@exrector.com with a description of what happened, your device model, and iOS version. Screenshots or screen recordings help a lot.